FAQ
Here we have gathered the answers to the questions we get asked most often. If you can't find what you're looking for, contact us.
Orders
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the parcel has not left the warehouse, we will help you change or cancel it. Otherwise you always have a 14-day right of withdrawal from the day you receive the item.
I haven't received an order confirmation.
The confirmation is sent right after your purchase. Check your spam folder and that the email address is correct. If it is still missing, get in touch and we will send it again.
Can I buy a gift card?
Yes, we offer digital gift cards that are sent by email and redeemed at checkout.
Do you have a physical store?
Yes, our flagship store is at Grev Turegatan 15 in Stockholm. Open Monday to Friday 11–18 and Saturday 12–16.
Shipping
How long is the delivery time?
Within Sweden 1–3 days, within Europe 2–6 days and to the rest of the world 2–8 days. Orders ship from Stockholm.
How much is shipping?
49 SEK with DHL Service Point or Schenker within Sweden. Free shipping on orders over 1,000 SEK.
Do you ship internationally?
Yes, to all of Europe with DHL for €9.50 (free over €150) and to the rest of the world with UPS for $30 (free over $300).
What happens if I don't collect my parcel?
The parcel is then returned to us. If you would like us to send it again, a fee of 199 SEK applies.
Returns and exchanges
How long do I have?
You can exchange within 30 days and return for a refund within 14 days of receiving your order.
Does it cost anything to return?
No, exchanges and returns are free of charge. For discounted items, 199 SEK is deducted from the refund for return shipping.
How do I make a return or exchange?
Register the return in our returns portal under Returns and exchanges. You will receive a shipping label by email and drop the parcel off at your nearest service point.
When will I get my refund?
The refund is made within 14 days of us receiving the return, to the same payment method used for the purchase.
Product and care
How do I choose the right size?
Our garments have a regular fit. We recommend your usual size. A size chart is available on every product page, and our team in the store is happy to help.
How do I care for cashmere and merino?
Wash on a wool cycle at max 30°C or by hand, without fabric softener. Reshape while damp and dry flat. Let the garment rest between wears and store it folded.
Does cashmere pill?
Light pilling is natural for fine fibres during the first few wears. Remove the pills gently with a cashmere comb and it will subside over time.
Will sold-out products come back?
Many of our garments are restocked during the season. Sign up for notifications on the product page and we will email you when your size is back.
Payment
Which payment methods do you offer?
Cards (American Express, Mastercard, Visa), Apple Pay, Google Pay and Qliro.
When is the payment charged?
For card payments, the amount is charged when the order is placed.
Is the payment secure?
Yes, all payments are encrypted and handled by Shopify Payments, which is PCI DSS compliant.
Is VAT included in the price?
VAT is included for orders within the EU. Outside the EU, VAT, customs duties and any import fees may apply.